“I work in technical support” is probably one of the less impressive admissions at a sociable meetup, and to be fair, it’s not ever been glamourous, nor will it ever be. The most admiration you’ll probably get is “Oh wow; hey I have this computer problem actually, you see it …. (badly summarized problem in absence of broken thing…) … do you think it’s a virus?”
However it is a viable career (with its admitted share of dead ends), with training on offer in the right companies, and plenty of potential for exposure to the core of businesses and some Real Computing (TM).
The following is a quick profile description of the most common configurations, if you were ever curious, or looking to move into IT – and one or two profiles to avoid as much as you can. Read more